LG smart TVs use a software app called webOS, which controls the system configuration, in addition this device can also Install applications and support services streaming. For this reason, keep in mind that before using an app on your Smart TV, you must Download and install it from LG Content Store. Also, use the content store for pending updates.
On the other hand, although LG is one of the best smart tv brands, some users have reported difficulties in the how applications work on the TV itself. In this article, we share with you the possible reasons why this happens and some tips to solve these problems so you can enjoy your favorite TV apps again.
Reasons why an app does not work on LG
One of the most common errors among users, when we talk about the LG Smart TV, is the one that occurs when TV apps don't work. Although this problem does not usually occur with all of them, you may encounter it in some that you usually use regularly, such as YouTube and Netflix or even on Movistar Plus.
Many times you may be surprised when a message appears on your screen saying “The title cannot be played. Please try again later” or the TV simply stays on a black screen.
But why does this happen? You must keep in mind that the Smart TV LG's smartphones are still like a computer. This means that at some point these devices can completely blocked or specifically due to the Malfunction of any of the apps of the system.
Other times, what happens is that the operating system does not have the capacity to start them, which requires you to perform an update. The reasons are very varied, as it could be your TV or the app itself.
How to fix if an app is not working on Smart TV
If apps are having a problem that prevents them from running correctly on your LG Smart TV, don't worry, fortunately There are some actions that you can do for solve the problem.
1. Make sure your connection is working
Have your TV away from router It may also be causing issues in the app as it affects the use of features or prevents elements from loading. Therefore, you should try to place your Smart TV near the Wifi routerAlso, make sure you haven't made any recent changes to your Wi-Fi network settings.
Keep in mind that one unstable network connection It can also make it difficult to download and update apps on your LG Smart TV. If you have any of these problems, you should do the following:
- Restart your modem, router, and TV.
- Make sure to prevent another device from interfering with your network.
- Connect your Smart TV to the Internet via Ethernet and not via WiFi.
- You can also try placing the router closer to your Smart TV to establish better connectivity.
2. Disable the fast startup feature
The quick start feature may not be available on all LG TVs. However, if your Smart TV does have this option, you can try to fix the app issue by following these steps:
- Press on "Parameter" from your remote control.
- Choose the option of “All settings”.
- Then select general.
- Choose “quick start”.
- Then disable the option.
3. Check your regional settings
Please note that you must perform the regional configuration in case it is not preset, since if you do not do so, none of the operations will be performed. authentications in apps and in the LG Content Store.
This problem usually occurs mainly with the streaming applications. Therefore, you must Check your region settings and if it is not correct, try changing it and see if it works.
4. Update the firmware of your LG Smart TV
Making updates to an app can be the solution to the problem, But if your LG Smart TV firmware is outdated, it can be very difficult. Fortunately, all new smart TVs update automatically when they receive an update. However, if this process does not happen automatically, you should:
- Go to your settings.
- Press on the (?) icon.
- Select "Update".
- Check the version of the available update.
In case you have an LG TV with webOS:
- Go to settings.
- Select all the ones you want active.
- Go to "General".
- Choose “About this TV”.
- Go to “Allow automatic updates”.
- Select “Check for updates”.
Once all the updates appear, you just need to follow the instructions that will be shown on the screen to successfully complete the download and installation.
5. Restart your Smart TV
Another option that can help you troubleshoot your apps, is to restart the TV, you can do it from the remote controlThis is one of the solutions that has helped many users to solve the problem of apps not working on LG Smart TV.
Simply press the power button on the remote control for a few seconds until the LG logo appears on the screen.
6. Clear the cache of the problematic app
If you find that the app update problem only It happens with a specific one, you should try clear cache and data to that app. Because deleting this data will help you toDelete temporary files and will also log you out of the application.
7. Uninstall the problematic application
If the application problem is not solved, you can try reinstall it. First though, check if the problem is only with a specific app or with all of them. If the problem only occurs with that app, uninstall and try again.